Help and FAQs

What is NakedWines.com?

We invest directly in winemakers. We don't invest in sales, marketing, fancy packaging and other things you can't taste.

Which means you get more bang for your buck.

People that help us invest get an even better deal. We call them Angels.

What can NakedWines.com do for me?

We deliver delicious wines made exclusively for you to your door.

And it's an even better deal for our Angels because they

  • save 40-60% on all your orders,
  • get free samples of wine included in your orders,
  • and are filled with a warm, fuzzy feeling as they bask in the gratitude of the winemakers they're helping.

Angels earn these benefits by investing $40 a month in their Naked piggy banks, theirs to spend on any of our wines whenever they want.

But the Angels are a closed group at this time. If you'd like to become an Angel, you can put your name on the waiting list.

Ordering, delivery and other basics.

How do I order?

Look around a bit, pick from our highest rated wines or grab a mixed 6-pack we've put together for new customers, and check out! Or if you're a techno-phobe, give us a ring at 1-800-673-4718 and we'll place the order for you.

How many bottles can I order?

We can ship packs of 6 and cases of 12 virtually anywhere. Some states can also take larger packs (that are safe to ship with 13, 14 or 15 bottles in them).

Your best bet is to click on the green basket button in the top right corner of the page where it will tell you how many more bottles you need to add to checkout.

How much does delivery cost?

We charge a flat $9.99 mainland delivery, and it's included in the price for purchases over $100 except for MA, NJ and AZ where we have to charge $19.99 and cannot include shipping. And also excepting Hawaii and Alaska which are used to paying for air freight and hopefully accept it as the cost of living in wild serenity.

Some vouchers have delivery included. If you can't figure it out from the fine print, always feel free to email chat@nakedwines.com or give us a ring at 1-800-673-4718.

When will my wine be delivered?

Deliveries are on Monday-Friday during regular working hours and they'll require a signature from somebody over 21 years old.

Most deliveries will take 3-5 business days, generally... Except for AZ, OH, MA and NJ. If you live in one of those states, it could take up to 7-14 business days due to your state laws.

What happens if nobody's there to accept the delivery?

The shipper will attempt to deliver three times and then they turn into a pumpkin. Ok, not really. But almost. And we're as frustrated as you are when deliveries don't go smoothly. Some states will actually destroy your parcel if nobody's there to receive it 3 times in a row and wasting wine makes everybody angry.

If you're having delivery issues, the best way to sort it out is to call in at 1-800-673-4718 and we can figure out the best way to get you your wine.

Can you ship to a business?

We love shipping to business addresses. Since deliveries are M-F and require a signature, work places tend to be a great way of guaranteeing delivery.

Where do you ship to?

We can ship to: AK, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, KS, LA, MA, MD, ME, MI, MN, MO, MT, NE, NV, NH, NY, NJ, NM, NC, ND, OH, OR, PA, SC, TN, TX, VT, VA, WA, WI, WV, WY.

We cannot ship to PO Boxes, APO, AFT, DPO or FPO addresses. For some zanier addresses (eg. I live in a van down by the river!) we'll only accept them with a telephone number.

Who will deliver the wine?

We work with several reliable carriers, depending on where you live. We have multiple warehouses that specialize in getting the wine to you as quickly as possible so you'll receive a timely delivery from a dependable carrier.

Can I have the wine shipped to somebody else as a gift?

Yes, but make sure the person is 21 and that they'll sign to receive it. We can also include gift messages. And a big shiny sticker on top of the parcel so they know a friend got it for them.

During checkout, we'll verify that we can legally ship the wine to the address you're sending it to. If there are any problems, we'll let you know before we charge you.

Can you ship to a PO Box?

No, sorry. You need to sign to accept the parcel.

How do I cancel my order?

If you want to cancel your order for any reason give us a ring at 1-800-673-4718 as soon as possible and we'll cancel it for you and give you your money back.

Note: Many states have specific laws about the transfer and shipment of wine, so it isn't always possible to cancel the delivery. That warehouse team moves as fast as lightning! But we can still work something out. Just give us a ring or send an email to chat@nakedwines.com

What if I don't like a wine?

You get your money back. We only charge you for the wine you love, guaranteed.

And let us know by going to your Naked Me and giving the wine a thumbs down. Once you do that, we know to steer you away from wines that taste similar and you can avoid other wines you might not enjoy.

And we'll also use this to figure out which winemakers are doing the best job at making wines our customers will love. It's a win-win!

How do I find the right wines to buy?

Still not sure what to go for? Give us a ring at 1-800-673-4718 and ask for one of our friendly Wine Advisors who will customize a case to match YOUR taste buds.

What do I do with this voucher?

Redeem your voucher by clicking here. If you have additional questions, there's a whole section of the FAQ especially devoted to your voucher.

Who are the Angels mentioned all over this site?

Angels found a smarter way to buy wine.

Angels get:

  1. Exclusive and delicious wines made by award-winning winemakers
  2. Angel-only prices (40%-60% less than what you pay)
  3. A free sample bottle of Angel-funded wine worth $19.99 or more each month that they order a case
  4. Access to Angel-only wines, Angel-only groups, and more
  5. Invites to Angel-only tastings to meet the winemakers
  6. An Angel-only priority hotline to help with anything at all
  7. A warm, fuzzy feeling from changing the lives of cool, indie winemakers

Angels get this by depositing $40 a month into their Naked piggy bank to spend on wine whenever they like.

What happens to my money?

The genius here is that the money serves two purposes at once while it sits in your account, we can confidently invest in winemaking projects around the world. We hire the best winemakers and give them the resources to get the best fruit and the best equipment to make great wine.

And because we're confident that you'll use the money in your account to buy these delicious wines, we don't have to invest in sales, marketing and other stuff you can't taste.

Then you get to use your money to get these amazing handcrafted wines, and you get them at Angel-only prices 40-60% off because they wouldn't even exist without your support.

The whole thing is so positive, it makes me smile just thinking about it.

Oh, if you ever change your mind, your money is still sitting there in your account and we can refund it in part or in full to your credit card. No problemo!

So how do I become an Angel?

Angels are currently a closed group with a waiting list to join. You can put your name on the list here

How do I cancel?

Canceling your Angel status is easy. There are 9579 people waiting in line to get their wings so we'll give your spot to one of them.

You can cancel at any time in the Angels Account tab of the My Account section of the website or just click here. Or call us at 1-800-673-4718. Either way, we'll cancel your account and refund any unspent contributions you have made.

Is this a wine club?

If you're into wine, you probably know that "wine club" usually means you pay a subscription and the club (often a winery) sends regular shipments of wine. We aren't doing that.

Instead, Angels put money in their piggy bank (not a subscription; they can get it back at any time). And they can come and shop at the site with that money as often or as little as they want.

Most of our customers like this way better since they choose what wine they get and when they get it. But in the more general sense, we are a group of people who really enjoy wine. So if "wine club" just meant a club that likes wine, we'd be that.

Shouldn't I just buy direct from the winery?

Buying direct from wineries is a great way to support already existing winemakers. But you'll pay a lot more without necessarily benefiting the winemaker.

Being an Angel means you're financing new winemakers and creating new projects (often folks who couldn't afford to have a winery without your support), and you tend to get much more bang for your buck because of that.

Here's our main wine guy explaining how Angels are sometimes better than direct sales:

"The cost of selling wine direct to consumer is huge. You either have expensive real estate that attracts visitors or you're spending a big budget to reach out and get people to come to you. Then you're hiring staff (because a winemaker should be in the cellar, not pouring wine all day for looky-loos), training sales people, and giving healthy commissions to folks who sign up club members."
"Even if Angels pay less money per bottle than other people who visit a winery and buy direct, the winemaker is often making more per bottle. No sales team, no marketing campaigns, no fancy French architects designing multi-million dollar tourist attractions on Highway 29."

--Matt Parish, Wine Guy

Is this a flash sale site?

No, Angels save money all the time, not just for short slash sales with limited windows of opportunity.

It's more than temporary discounts on wine. Angels actually make production less risky and less costly.

Flash sales are by definition temporary. On the other hand, the value Angels create last year after year. The way Angels crowd-fund wines means that the winemaker never wastes money on sales or marketing. So quality can go up and prices come down vintage after vintage.

The UK version of the website does have timed sales offers, but it's a pretty tiny part of what we do.

Can I find these wines at a store?

Probably not.

Virtually all the wines on the site are Angel-funded and exclusively available here.

But the winemakers are all responsible for some of the wines you will find at stores. Here's a little chart to help you:

Wine
Winemaker
Beringer
Matt Parish
Penfolds Grange
Daryl Groom
Domaine Chandon
Wayne Donaldson
Kendall Jackson
Scott Peterson
Cardinal Zin
Randall Grahm
Inglenook
Steve Rasmussen
Ironstone
Stephen Millier
Flora Springs
Ken Deis
Bonny Doon
Randall Grahm
Stags' Leap
Matt Parish
Krug Napa
Jac Cole
Heitz
Ken Deis
Big House Red
Randall Grahm
Joseph Phelps
Ken Deis

Angels crowd-fund these winemakers and promise to drink up all their wine, so the winemakers offer the wines exclusively through NakedWines.com and many are reserved for the Angels.

What's with this Free Bottle?

Do you really have free bottles of wine on the site?

Yep, we do! It's an exclusive reward for our Angel customers who are key members of the community and deserve every drop of those bottles.

Is the wine good?

The wine is delicious. We intentionally pick our best wines because we want to make the reward as good as possible and we want to get good feedback from our beloved Angels.

These wines are always worth at least $19.99 and are regularly sold on the site at that full retail price.

Are these normal-sized bottles?

Haha, yes, these are 750 ml bottles of delicious wine. We love how skeptical people are about this special treat. This really is a frequently asked question, and we're happy to say this is a real offer. One FULL-SIZED bottle of awesome wine included in your case each month that you order.

How do I get the bottle?

If you're an Angel, the bottle will appear in your Naked Me and you can add it to your basket from there.

Just add 11 other bottles to your basket and checkout and you should have a $0 bottle in that order.

If you have trouble, don't hesitate to email chat@nakedwines.com or give us a ring at 1-800-673-4718.

I added a case to my basket. Why won't it let me check out?

Unfortunately, some areas (like TN, NE and DC) won't let you order more than 12 bottles at a time. If you add a 12 bottle case to your basket that's 12+1 and it won't work. :( See the full list of irritating state laws that might be getting between you and your wine here.

If you have trouble picking out the wines and getting the order to work, just send us an email at chat@nakedwines.com or call 1-800-673-4718.

When does the free bottle appear in my cart?

When the bottle appears varies month-to-month based on inventory availability, but if you get impatient you can always email chat@nakedwines.com or give us a ring at 1-800-673-4718.

Keep an eye on your Naked Me page and your inbox to be sure you don't miss out.

What do I do if I can't find my free bottle?

Sometimes, the free bottle may be deleted from your basket. If you're entitled to a free bottle, you can find it again by visiting your Naked Me. You have a wall on your Naked Me page and you will see a post there with an 'add to basket' option for the free sample bottle. If you need any further assistance, give us a ring at 1-800-673-4718.

I became an Angel last month but I didn't get a free bottle!

You may have gotten your wings after we sent out the free sample. Email chat@nakedwines.com or give us a ring at 1-800-673-4718 and we'll sort it all out.

How do I shop on this site?

How do I pick wines to order?

You can find mixed cases under the cases tab or assemble your own case through the wines tab. You can also browse individual wines to build your own case. Sort those wines by the highest customer ratings, or filter them to only see red wines, white wines, or sweet wines.

Once you've tried a few wines, you should tell us whether you think you'd buy them again or not. This will let us customize the entire store to your tastebuds. If you keep telling us you dislike oaky Chardonnay, we can stop showing you oaky Chard. If you say you love a big inky Zin you tried, we'll show you other Zins or maybe a Petite Sirah. The more often you give feedback, the better we can customize the shop.

On the Naked Me tab, you'll find a lot of free tools:

  • Rate your wines, so we can recommend others you'll love (AND tell you what to avoid)
  • Find friends who are already drinking Naked
  • Personalized recommendations, alerts and invitations
  • Check to see what Naked Groups you participate in
  • Post a message to all your buddies (via your wall)
  • Access and edit your Nakedwines.com account
  • Update personal details like address details and card details
  • Change the amount you pay into your Nakedwines.com account every month
  • Connect to Facebook and Twitter
  • Update your email preferences
  • Your order history
  • Account balance and account history
  • And Angels will find free offers waiting for them on a monthly basis

How do I cancel my order?

If you want to cancel your order for any reason give us a ring on 1-800-673-4718 as soon as possible and we'll cancel it for you and give you your money back.

N.B. Because we deliver very promptly and many states have specific laws about the transfer and shipment of wine, it isn't always possible to cancel the delivery. That warehouse team moves as fast as lightning! But you can refuse to accept the wines when they arrive (just tell the delivery person to return the wines to sender). We'll refund your money when the wine arrives back at the warehouse.

What can I do if I don't like the wine?

Reeefuuund! If you don't like a wine, or it's corked or damaged, then we'll give you a full refund. Email us at chat@nakedwines.com or call us at 1-800-673-4718 and we'll sort it out for you.

How do I talk to winemakers and other customers?

We like to see a lot of chatter on the website.

Unlike any other online wine retailer we know, you can:

  • Chat to other customers
  • Chat to the Naked team
  • AND chat to the winemakers themselves

We rely on feedback from customers so we can grow and improveso please don't be shy!

Our winemakers in particular love hearing what you think, so when they're working on new vintages, they know what our customers are looking for!

Here are a few ways you can interact once you're registered and logged in:

  • Say whether you liked your wine.
  • Get to know other Naked customers and the team by joining one of the Naked Chat Groups, OR create your own discussion group!
  • Chat to the winemakers on their personal profile pages (click on the 'Winemakers' tab to access them).
  • You can also 'buddy' up with other customers so you can share reviews etc. To do this, click on their name and you'll be given the option to 'follow' them. Every time they write a post, you'll then get an email alert to hear what they've got to say.

TOP TIP: The BEST place to start is to join our Naked Novices group and introduce yourself!

You can also find us on Facebook and Twitter

Can I make wine for you?

How do you pick winemakers?

We want talented winemakers who can make great wine without wasting time or money on marketing. Many of them come to us.

Why do winemakers work with Angel funding?

Since we finance everything and sell everything we finance, our winemakers don't have to worry about funding, marketing or sales. Zero risk and more time to concentrate on making great wine tend to be pretty convincing arguments.

How can I work with NakedWines.com?

Just drop us an email at suppliers@nakedwines.com. We're looking for talented winemakers who have sussed out great opportunities to make wine and need help with the financing and sales. So tell us what you've done that makes you special, what opportunities you've found, and give us an idea of how we can help you.

What is the MarketPlace thing I heard about?

In the UK, we allow winemakers to pitch their wines directly to consumers through a part of the site called MarketPlace. Feel free to check that out and see how it works. We plan on bringing this to the US one day too.

What do I do with my voucher?

Redeem your voucher by clicking here

If you received a voucher from one of our partners, here is some additional information that might help you out.

What the heck is this voucher I received?

We know that trying a new wine can be a scary experience. And we need to earn your trust. So we try to make the first case as affordable as possible.

We'll also try to make the choice easy for you by recommending a case of wine. The recommended case has a good panoply of wines that represent the diversity and quality of our range. That said, if you want to build your own case, feel free to do that under the Wines tab of our website.

Note that the voucher you got should say exactly how much money you get off and it will probably have a minimum spend on there too. Like $50 off of a purchase of at least $200. If you build your own case, make sure that you hit the minimum spend amount or you won't be able to claim the voucher.

We cannot honor vouchers in: MA, MO, NC, TX, VT, VA, WV, Honolulu & Maui sorry, but your legislators want you to pay more for your wine.

For vouchers with delivery included, this does not apply for shipments to AK or HI.

For full voucher Terms & Conditions, please click here.

How many bottles do I need to order at one time?

You can order 6 or 12 bottles.

Look around a bit, pick from our highest rated wines or grab a mixed 6-pack we've put together for new customers, and check out! Or if you're a techno-phobe, give us a ring at 1-800-673-4718 and we'll place the order for you.

Other places to look:

  • Check out our pre-mixed case recommendations.
  • Use the search box and type in your favorite grape variety, country or style of wine
  • Use the filters on our wines page to look at all red wines, all white wines, or all sweet wines.

If you're still not sure what to go for, just give us a ring at 1-800-673-4718 and speak with our Customer Happiness Team who will help you make a case that fits your taste buds.

How should I store/serve my wine?

Download our free app (for Angels). Everything you need to know about the wines in your order is on there, including the occasional video from a winemaker telling you about how they made the wine, why the wine is so tasty and what makes the wine special.

How long should I wait before opening the wine?

It really depends on the individual delivery. Sometimes the wine is fine the day of, but it usually pays to have a bit of patience. They have come a loooooooooonnng way and will look and taste better after a little nap. Old reds especially. If you can't wait to dive in, try something light and white.

How do I store my wine?

The best thing to do is find somewhere consistent. Avoid big swings in temperature, humidity, and light. If the bottle has a cork, try to lay it down so the cork stays a bit wet. And try to find somewhere dark, but that's less crucial.

There's nothing wrong with keeping bottles in the fridge (dark, stable temperature, stable humidity) but you'll want to take the wine out before drinking it to get to the right temperature (especially on reds and richer wines and higher alcohol wines).

If you could have a dream storage, there are lots of articles online about perfect storage conditions. You want a cellar that is pretty humid, cool (like 65 F), and dark. The cellar temperature slowly fluctuates over the year which is great as long as the fluctuation is sloooow (like as slow as the seasons change). And you want to lay the bottle down so it keeps the cork closure wet, but you ideally also want a bit of the air bubble in the bottle to touch the cork (so a sudden change in temperature/air pressure will push air through the cork rather than wine). So you know, if you ever decide to turn your neighbor's flat into a wine cellar, now you know exactly what you're aiming for.

What temperature should I serve my wines at?

Pop the whites into the bottom of the fridge for 30 minutes before you plan to drink them. Don't OVER-chill or you might lose flavor (unless it's really freaking hot. You do what you want.)

Reds should be closer to 65 degrees F. Some people say room temperature but that's dead wrong if you live in Florida and think room temperature is a balmy 80 degrees. Think room temperature in a nice restaurant where it's actually a bit chilly.

What should I serve with the wine?

The general rule here is food you like with wine you like and people you like sharing your wine with. There are a handful of combinations where that won't work but this rule works 98% of the time.

That said, if you really want some tips:

  • Some things kill wine so avoid: toothpaste enchiladas, chewing gum toffees, coca-cola soufflé, artichokes in all forms and anything else that's really sweet or bitter.
  • Drink Italian wine with Italian food and French wine with rich French dishes – they've had thousands of years to get it right.
  • Serve wines in order of increasing weight - if you serve a big red before dinner, nobody will taste a thing afterward. Start gentle and go up from there. The exception to this if you really need to clean a palate is to go with a very crisp, refreshing wine like a sparkling white or an Albarino. The acidity (think citric acid, not battery acid) will cut clean through whatever you eating/drinking and refresh your palate.
  • Go ahead and serve red with meat and white with chicken/fish/salads. As you learn more about wine, you can get more daring and you'll learn that this rule is actually pretty limiting. But if you're just starting, the basics are perfectly fine.

What's with all the twist off caps?

Many, many of our wines use twist off caps. These spoil wine much less than cork closures do. For wines that are meant to be consumed young (and most of our Angels do consume wine within a year of purchasing them) screw cap preserves the freshness and style that the winemaker wanted to present to you.

Mainstream middlemen in the US are scared of switching to screwcap because most wine drinkers haven't been exposed to it yet. They often force winemakers to use cork even though screwcap might be superior for a particular wine. Entire countries like Australia and New Zealand have switched to screwcap and think it's ridiculous that that they are forced to bottle their wines with corks just for the American market.

How long will these wines age?

Whites are generally ready to consume as soon as they're on the site, and the fresh, crisp whites should be consumed within a year. The richer, oakier whites or the very structured, mineral whites (if you don't know what that means, don't feel bad. Neither do I.) can generally age more than a few years.

You can generally hold the reds for at least 2 years and often much more. There should be aging recommendations on the individual wine pages - if that's missing feel free to ask the winemaker and we'll get it updated. But a good basic rule is that if we put a cork in it, you can hold onto it for a bit longer as its expected to age and we've traded off the consistency of screwcap for the aging potential of cork.

All this assumes you have a good place to store the wine. If the place you keep your wine regularly swings in temperature or under bright lights, you should probably not try to age the wine for decades.

But let's face it, you're going to drink 99% of this wine within a month of buying it. So dive in!

Top

Welcome to NakedWines.com

To get the correct price and delivery information for your state, please tell us where you want your wine delivered


I am 21 years old or over:

Not from the USA?

Go to our UK or AUS website