Terms and Conditions

Helpful Stuff!

If you can't find what you're looking for right here call us on 1-800-673-4718 or e-mail chat@nakedwines.com

The small print

  1. These Terms and Conditions apply only in the United States.
  2. By using this site, you swear and affirm that you are over the age of 21. Without exception, every person using the site or receiving a shipment of alcoholic beverages must be over the age of 21. Parents, consider installing a commercially available parental control service or program on your computer to prevent your children from accessing age-restricted content.
  3. Any alcohol purchased via Nakedwines.com must be for personal consumption and not for resale.
  4. When you give Nakedwines.com your credit or debit card details, you are confirming that you are the card holder or have permission from the card holder to use the card on this website. For your own safety, we reserve the right to contact your card issuer for the purposes of carrying out security checks.
  5. No payment will be taken from your card unless the goods you have ordered are dispatched, or your monthly Angel payment (if appropriate) is due.
  6. If you add two or more credit cards to your Nakedwines.com account, and we are unable to charge your default credit card for an order you’ve placed, we will next attempt to charge the other credit card(s). By adding multiple credit cards to your Nakedwines.com account, you authorize this practice.
  7. We reserve the right to cancel any orders that cannot be fulfilled for any reason. If your order is cancelled, we will contact you to explain why and refund any money you have paid us for that order.
  8. Several of the states to which we ship restrict the volume of wine a single person of single household can receive in a given time period, e.g., month or year. If your order exceeds the allowable volume in your state, we will cancel the order, contact you to explain why and refund any money you have paid us for that order.
  9. Nakedwines.com makes every effort to ensure that the information on this website is accurate and current. Nakedwines.com, however, provides this web site and its contents on an "as is" basis and makes no, and expressly disclaims all, representations and warranties of any kind with respect to this website and its contents.
  10. Nakedwines.com reserves the right to change price and availability information without notice. Nakedwines.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or discount, or containing any other incorrect information or typographical errors.
  11. If for some reason your exact order cannot be fulfilled, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. If we need to substitute more than 3 bottles in any one order, we will put your order on hold and contact you for further instructions.
  12. You agree not to do the following while using the Nakedwines.com website: a) intentionally or unintentionally violate any applicable law or regulation; or b) access, tamper with, or use nonpublic areas of the Nakedwines.com site or Nakedwines.com's computer systems.
  13. Nakedwines.com's website may contain links to other websites or resources. You acknowledge and agree that Nakedwines.com is not responsible or liable for (1) the availability or accuracy of such websites or resources, or (2) the content, advertising, or products on or available from such websites or resources. The inclusion of any link on the Nakedwines.com website does not imply that Nakedwines.com endorses the linked site.
  14. We take your privacy very seriously. See our Privacy Policy for complete details.
  15. Nakedwines.com will give you any necessary notices by posting them on the Nakedwines.com site or by sending them to you by electronic mail, at Nakedwines.com's election. Nakedwines.com reserves the right to update these terms and conditions, with no notice to you, at any time.
  16. DMCA notifications can be sent to chat@nakedwines.com.
  17. All design, text, graphics, the selection and arrangement thereof, and all software are Copyright 2014 Nakedwines.com, Inc., ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this site for the sole purpose of using this website as a shopping resource. Any other use of materials on this website without the prior written permission of Nakedwines.com is strictly prohibited.
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Shipping and Returns

We aim to deliver to mainland United States in 2-6 business days. For mainland United States orders that are less than $100, we ship for $9.99 via FedEx, GSO or UPS. Delivery is included with each purchase of $100 or more except for Alaska and Hawaii where there is no delivery included. Alaska and Hawaii cost $130 and $70 per package respectively.

We currently ship to Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Product availability varies by state and certain states are subject to volume limitations. We don't ship to counties or cities where wine shipping is prohibited, and we don't ship to these states at all:

Alabama, Arkansas, Delaware, Kentucky, Mississippi, New Jersey, Ohio, Rhode Island, and Utah.

We do our best to make sure shipments arrive quickly and in good condition. For that reason, if the weather is too hot or too cold, we may delay shipment until conditions are more favorable. We will keep you notified if this happens.

We deliver only to people aged 21 and over. You will need to show valid ID to receive your shipment.

If your order goes missing or is damaged between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days, we will offer you a full refund.

If you're not happy with the wine, the service or anything else, just email us at chat@nakedwines.com or call us at 1-800-673-4718 and we will refund you the price you paid. As a general rule, we will require you to return the wine you haven't yet consumed. Your refund will be credited to your Nakedwines.com account. If you would prefer to be refunded through some other means, you must tell us at the time of your refund request. If we feel that you are taking advantage of us, we reserve the right to close your account and banish you from Nakedwines.com for ever and ever.

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Promotions

Any Nakedwines.com promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher, unless otherwise stated.

If you are lucky enough to receive one of our discount vouchers, here's how they work:

  1. Before you start spending, you have to register with us, which includes providing your credit/debit card details (so that we can verify your age and eligibility) and delivery information.
  2. The discount vouchers are for first time customers only, and it's one voucher per person. (Sadly, we can't give wine away!)
  3. You can register and redeem the voucher online, but if you have any problems or issues, you can call 1-800-673-4718 or email chat@nakedwines.com.
  4. You must be 21 years of age or older to redeem your voucher.
  5. A minimum purchase value and purchase bottle number is required to redeem your voucher, e.g., to redeem a $100 voucher, you must purchase 6, 9, 12, or 15 bottles at a minimum $160 value.
  6. The voucher discount is distributed evenly among all of the wines included in your purchase.
  7. No membership is required — you are not required to join any type of wine club to redeem!
  8. There may be some wines that the vouchers cannot be used against, but we'll make it clear when that is the case. There are also some states where we can't redeem the vouchers. Again, we'll make it clear when that is the case.
  9. Be sure to read the terms and conditions on the promotion carefully. We operate on a fair use policy. We honor promotions honestly obtained, but reserve the right to close your account(s!) if we suspect that you are downloading promotions from a promotion site or otherwise reproducing them, even if you set up multiple accounts in the names of your pet hamsters. It is just not fair to us or our other customers.
  10. The promotional value is not refundable.
  11. This offer is not redeemable for cash.
  12. Alcoholic beverage industry members are not eligible.

We do not honor vouchers in Alabama, Arkansas, Delaware, Hawaii, Indiana, Kentucky, Michigan, Missouri, Mississippi, New Jersey, Ohio, Rhode Island, South Dakota, Texas and Utah.

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User Generated Content

If you post a comment on any of the public walls around the site, or provide a product review or rating, your comments will be in the public domain and therefore will be visible to anyone who visits the site. Therefore, please don't say anything embarrassing, nasty or private.

Users may access their Naked Me page to update or delete their personal information and change their privacy settings. To do this, simply log into the Naked Me section of the website and edit your profile.

Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on the Nakedwines.com website by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of Nakedwines.com. Nakedwines.com neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information, or statement made on the Nakedwines.com website by anyone other than authorized Nakedwines.com's employees acting in their official capacities.

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"Naked Me" and My Account

Ever wondered what "Naked Me" is?

It's YOUR personal Naked page, with loads of cool, useful stuff — relevant to YOU!

On your Naked Me page you can:

  • Rate your wines, so we can recommend others you'll love (AND tell you what to avoid)
  • Find your REAL friends who are already drinking Naked
  • Check your Nakedwines.com account (see below)
  • Check to see what Naked Groups you belong to
  • Post a message to all your buddies (via your wall)

PLUS we'll post other personal recommendations, alerts and invitations.

You can access your personal Naked Account page from within "Naked Me".

In your account you can:

  • Update personal details like address details and card details
  • Change the amount you pay into your Nakedwines.com account every month
  • Connect to Facebook and Twitter
  • Update your email preferences

PLUS you can check:

  • Previous orders
  • Account balance and account history

All you need to do is use the drop-down menu at the top of your 'Account' page.

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Naked Angels

  1. By becoming a Naked Angel, you help to support talented winemakers making delicious wines.
  2. You become an Angel by agreeing to save at least $40 into your Nakedwines.com Account ("Account") towards your next order, yours to spend on any wines available in your state whenever you want. You are not required to spend your Account balance in any given month, and you can let your balance accrue until you want to purchase wine.
  3. In return for your support of the Angel program, you get preferential pricing up to 60% off of Nakedwines.com's already great prices every time you order (i.e., you pay the Angel Price rather than the Market Price listed next to each product).
  4. NOTE:
    • Your first payment will be transferred from your registered credit or debit card when you become an Angel and monthly payments will be transferred from your registered credit or debit card on or around that date each month that you continue being an Angel (you can change your payment date on your Account page).
    • If you register more than one credit card with Nakedwines.com and we are unable to charge your default credit card, we will next attempt to charge your other registered credit card(s). By registering more than one credit card with Nakedwines.com, you authorize this practice.
    • If you place an order that totals more than the balance in your Account, then we will charge your registered debit/credit card for the difference.
    • There are a handful of highly-discounted wines for which there is no additional Angel discount, which we will make clear.
  5. There is no obligation to order whatsoever. You decide when you want to order (if at all!) and what you want to order.
  6. Promotions, including discount vouchers, are only redeemable against the standard price, not the Angel price, unless otherwise stated. Promotional funds may not be applied towards a monthly Angel payment.
  7. There is no Angel discount when buying a gift certificate and Angel funds may not be applied to buying a gift certificate.
  8. A minimum purchase is required to claim your Angel "gift" bottle. Your gift bottle is included in the price of your purchase. The discount attributable to the gift bottle is distributed evenly among all of the wines included in your purchase.
  9. Your participation as a Naked Angel entitles you only to the benefits listed in these Terms and Conditions, and by participating as a Naked Angel, you are not entitled to any interest whatsoever in any winery, winemaker, or other enterprise.
  10. You can cancel your Naked Angel Account at any time by visiting the Angel Account section of your Account page or calling us at 1-800-673-4718. If you cancel your Naked Angel account, you will no longer be entitled to Angel privileges like preferential pricing and other Angel-only offers..
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Never Miss Out

  1. Our Never Miss Out program allows you to request to reserve your favorite wines in advance of their release. As you know, our wines are popular and sometimes your favorites sell out fast!
  2. You’ll tell us how many bottles of a particular wine you would like each vintage. In general, we allow you to select 6, 9, 12 or 15 bottles. We reserve the right to offer fewer or different bottle number selections in different states.
  3. When the wine is complete and on its way to our warehouse, we’ll send you an email letting you know that the wine will be shipped to you shortly. Shipping and Returns are governed by our Shipping and Returns Terms, which can be found here.
  4. We reserve the right to adjust the price of the wine at any time and for any reason. If we raise the price of the wine above the price listed at the time you ordered, we will inform you by email and you will have the opportunity to cancel your order.
  5. If the wines you have selected are not available for a particular vintage, we may offer you equivalent wines. If that is the case, we will inform you by email and you will have the opportunity to accept or reject our proposed substitution.
  6. Your credit card will not be charged until the wine is on its way to you.
  7. You may cancel your subscription at any time by calling us at 1-800-673-4718 or emailing us at chat@nakedwines.com.
  8. We do not offer this program in all states or for all of our wines, and not all of our wines are available in all states.
  9. Certain states restrict the volume of wine you may have delivered to you. If you exceed the volume limitation in your state with your Never Miss Out order, we will have to cancel your order. If that happens, we will inform you by email and your credit card will not be charged.
  10. We also reserve the right to cancel your order for any vintage at any time and for any reason, including, for example low yields from that vintage’s harvest. Again, if we need to cancel your order, we will inform you by email and you will not be charged.
  11. We further reserve the right to cancel your subscription at any time and for any reason, including, for example, that we’ve stopped producing a wine. If we need to cancel your subscription, we will inform you by email.
  12. We further reserve the right to discontinue the Never Miss Out program at any time and for any reason. If we discontinue the program, we will inform you by email.
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Wine Genie

  1. Wine Genie is a wine subscription service, where we select wine for you based on your preferences and ship it to you on a recurring basis.
  2. You'll tell us how many bottles of wine you would like — 6, 9, 12 or 15 bottles — and how often you would like to receive wine — every 1, 2 or 3 months. We reserve the right to offer fewer or different bottle number selections and fewer or different shipping frequency options in different states.
  3. You'll also tell us what types of wine you like and your preferred price range. We will craft a selection of wines just for you based on your preferences. When your selection is ready, we will notify you by email and you will have the opportunity to substitute different wines for the wines we've selected or to cancel your order. If you take no action with respect to your selection within the time period specified in the email, you will be deemed to have accepted the selection and the wine will be shipped to you.
  4. Shipping and Returns are governed by our Shipping and Returns Terms, which can be found here.
  5. Your credit card will not be charged until the wine is on its way to you.
  6. You may cancel your subscription at any time by calling us at 1-800-673-4718 or emailing us at chat@nakedwines.com.
  7. We do not offer this program in all states or for all of our wines, and not all of our wines are available in all states.
  8. Certain states restrict the volume of wine you may have delivered to you. If you exceed the volume limitation in your state with your Wine Genie order, we will have to cancel your order. If that happens, we will inform you by email and your credit card will not be charged.
  9. We also reserve the right to cancel any single shipment or to cancel your subscription at any time and for any reason. If we cancel a shipment or your subscription, we will inform you by email.
  10. We further reserve the right to discontinue the Wine Genie program at any time and for any reason. If we discontinue the program, we will inform you by email.
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SMS Alerts

We will only send you SMS alerts if you have expressly opted in by texting us an opt-in code from your mobile number. By opting in, you agree to receive recurring autodialed marketing messages at that mobile number. You need not opt in to purchase products from Nakedwines.com. You may opt out at any time by contacting us at chat@nakedwines.com or 1-800-673-4718..

Please be aware that message and data rates may apply from your mobile carrier. Nakedwines.com does not have any control over these rates, nor does it have control as to any other obligations you may have to your mobile carrier in connection with your text messaging service. By opting in to receive SMS alerts from Nakedwines.com, you are accepting any such charges from your mobile carrier. Nakedwines.com does not control how these fees are charged to or collected from you.

Nakedwines.com reserves the right to alter SMS alert frequency at any time, i.e., we may change the frequency at which you receive SMS alerts from monthly to weekly to bi-weekly. If we plan to alter SMS alert frequency, we will notify you by text message and give you the opportunity to opt out.

Nakedwines.com reserves the right to terminate the SMS alerts program, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. Nakedwines.com does not guarantee that text messaging is available across all carriers and is not liable for delayed or undelivered messages. Similarly, carriers are not liable for delayed or undelivered messages.

View our privacy policy by clicking here.

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Limitation of Liability

Your use of the Nakedwines.com website is at your own risk and you assume full responsibility for all costs associated with all necessary servicing or repair of any equipment you use in connection with your use of the website. Nakedwines.com and its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the Nakedwines.com website. In no event shall Nakedwines.com and/or its suppliers be liable for any indirect, punitive, incidental, special or consequential damages, or any damages whatsoever, including, without limitation, damages for:

  • loss of use, data or profits, arising out of or in any way connected with the Nakedwines.com website;
  • the use or performance of the Nakedwines.com website;
  • the delay or inability to use the Nakedwines.com website;
  • the provision of or failure to provide services;
  • any events, information, software, products, services or related graphics obtained through the Nakedwines.com website; or
  • any claim otherwise arising out of the use of the Nakedwines.com website

whether based on contract, tort, negligence, strict liability or otherwise, even if Nakedwines.com or any of its suppliers has been advised of the possibility of damages. If you are dissatisfied with any portion of the Nakedwines.com website, or with any of these Terms of Service, your sole and exclusive remedy is to discontinue using the Nakedwines.com website. This sole and exclusive remedy is separate and independent of any other provision that limits Nakedwines.com's liability or your remedies.

Nakedwines.com shall be excused from performance under these Terms of Service if Nakedwines.com is prevented, forbidden or delayed from performing, or omits to perform, any act or requirement by reason of: (a) any provision of any present or future law or regulation or order of the United States of America, or any state thereof, (b) any act or omission of a third party, or (c) any act of God, emergency condition, war, computer or telecommunications failure or other circumstance beyond the control of Nakedwines.com.

The Terms of Service, along with the Privacy Policy, compromise the entire agreement between you and Nakedwines.com. Any attempt by you to assign, transfer or delegate these Terms of Service are personal to you and you may not transfer, assign, or delegate them without approval from Nakedwines.com. California law and controlling U.S. federal law, without regard to the choice or conflicts of law provisions of any jurisdiction, will govern any action related to these Terms of Service. You agree to submit to the jurisdiction of the courts located in San Francisco or Napa County, in the State of California, for the resolution of all disputes arising from or related to these Terms of Service and/or your use of the website.

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